Technical Support

Technical Support from Electroville gives you the right help just when you need it the most.  No more worries! Our technical support makes it really easy for you.

Installation Projects

We work with you to fully understand and meet your needs, making sure your technology is an investment and fit for purpose.

Anti Virus

Good anti-virus software is essential.  When computer viruses hit they can be devastating; Work just stops.  A good value for money solution is essential.

Technical Support

Electroville’s support contracts bring your organisation all the benefits of an in-house IT department, without the expense. From day one, you will have access to a whole team of IT specialists, with the expertise to make your IT system fast, efficient and productive. From adding a printer to building a new website, we provide you with the reassurance of a dedicated in-house team, at a fraction of the cost. Because our IT support team is based here in Yorkshire, we are never far away when you need us the most.

Trust is integral to the way we work and from the beginning, we aim to build strong working relationships with our clients and provide simple, end-to-end solutions.

At Electroville needless to say, we will never try to sell you solutions you do not need.

That is why as a business we do not employ sales staff, we prefer our expertise to do the talking. What’s more, we will never try to blind you with science or hide behind industry jargon. We take time to explain everything we do in plain, straightforward (Yorkshire) English.

Tech Support Plans and Pricing

Bronze

£8.99/month / per pc
  • Unlimited Remote Support
  • Unlimited Telephone Support
  • Premium Technical Support
  • Unlimited Email Support
  • Server, Network, Desktop Support
  • Next business day guaranteed response time
  • Malicous Encryption Prevention Software
  • Preventative Maintenance & Updates
  • 24/7 Real-time server monitoring
  • Free on-site visits
  • Free Online backup
  • Free Anti-Virus software
  • Free Anti-Malware Software
  • *Servers are priced as 2 pc’s

Gold

£19.49/month / per pc
  • Unlimited Remote Support
  • Unlimited Telephone Support
  • Premium Technical Support
  • Unlimited Email Support
  • Server, Network, Desktop Support
  • 2 hour guaranteed response time
  • Malicous Encryption Prevention Software
  • Preventative Maintenance & Updates
  • 24/7 Real-time server monitoring
  • Free on-site visits
  • Free Online backup – *10Gb per machine*
  • Free Anti-Virus software
  • Free Anti-Malware Software
  • *Servers are priced as 2 pc’s

Platinum

£29.49/month / per pc
  • Unlimited Remote Support
  • Unlimited Telephone Support
  • Premium Technical Support
  • Unlimited Email Support
  • Server, Network, Desktop Support
  • 1 hour guaranteed response time
  • Malicous Encryption Prevention Software
  • Preventative Maintenance & Updates
  • 24/7 Real-time server monitoring
  • Free on-site visits
  • Free Online backup – *30Gb per machine*
  • Free Anti-Virus software
  • Free Anti-Malware Software
  • *Servers are priced as 2 pc’s

If you would like to take out an IT Support contract or would like to discuss your requirements, please contact our office – 01924 488725.

Installation Projects

‘Appropriate technology to meet your needs’

Needing to expand or improve your systems?
Want to make an informed purchasing decisions?
Not sure what all the gobble-de-gook means?

We work with you to fully understand and meet your needs, making sure your technology is an investment and fit for purpose.  We will advise, purchase, install and look after you every step of the way.  As a social enterprise we understand the flexibility and individual needs of the voluntary sector.

Been thinking about a server or wondering how a server network might benefit you or save you time and money?

To find out more about the benefits of a server click here .

We are not a huge company of box-shifters, so it’s likely we cannot get bottom end hardware any cheaper than you can on the Internet. There are 3 great Yorkshire suppliers we use

  • CCL in Bradford.
  • E-buyer in Howden.
  • LaptopsDirect in Huddersfield.

We are quite happy for you to buy from them and we can then help you by preparing each computer to work on your network.

For a modest commission, we can do everything for you.  If you would like us to:

  • Thoroughly test everything in our lab and remove all the unwanted programs.
  • Take over the warranty so we sort it out if anything goes wrong.
  • Then with a technical support contract we keep you up and running saving you time and money.

What Our Customers Are Saying

Don’t just take it from us, let our customers do the talking!

The knowledge and expertise of the staff at Electroville has been invaluable at a vital time in our change of structure and it is backed up by a dedicated helpline that all of our staff can utilise and are greeted with a personal and professional approach.

Paul

Huddersfield Charity

“Electroville helped us pick up the pieces after our website had been hacked.  After fixing the website, we asked them to host and monitor our website to ensure it is kept up-to-date.  Since maintaining our website we have not had any more problems.

Thanks Eletroville”

Jason

“Electroville are always on hand to help our support needs, whether it is to help install a printer, help staff with our spreadsheets and database or to help us to update our website. They have been invaluable to our organisation and are always courteous when dealing with our requests.”

Anti-Virus Software

Good anti-virus software is essential.  When computer viruses hit they can be devastating; Work just stops.  A good value for money solution is essential.

“What’s happened to my machine?”

The Royal National Institute of the Blind is a UK leading charity offering information, support and advice to over two million people with sight problems. Its Corporate Network Security Manager, Les Thorley, says:

Electroville is a Silver reseller for AVG

“AVG is extremely effective in preventing viruses entering our network. In my opinion, it would be very difficult to find a more cost effective antivirus solution than AVG.”

Electroville is a Silver Reseller for AVG.